Simple is not the same as simplistic. Good simplification removes confusion while preserving the meaning people need.

The difference

Complex information may be accurate but disorganised. Simplistic information removes so much context or structure that the result becomes incomplete or misleading. Simple information keeps the necessary parts and makes their relationships clear.

Complex information appears disorganised; simplistic information removes elements but remains unclear; simple information preserves the necessary elements in a clear structure.

What good simplification preserves

Keep the conditions, relationships, exceptions and next actions a person needs. Put the main point first, then layer supporting detail where it becomes relevant.

A practical test

  1. Can the person find the main point quickly?
  2. Can they see what applies to their situation?
  3. Do they still have the information needed to act safely and correctly?

One short example

“Submit the form” is short, but may be simplistic. A useful instruction identifies which form, who submits it, when it is due and where to get help if the usual process does not apply.

← Back to Experience and Insights